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Course Details > Dynamic Customer Interaction


     Dynamic Customer Interaction




In the delivery of customer satisfaction the role of the individual still remains critical and in pole position.
The point at which the ‘service provider’ and the customer make contact, has to happen in the best possible way. Quality customer service is the foundation upon which a business’s success and profits are built.

However, those individual interactions have to take place in the context of a properly managed environment, in order to deliver and improve quality customer service, and ensure that such service is of consistent quality.

Moreover a comprehensive understanding of how customer relations should be managed and what customer experiences mean to the business are now also seen as being fundamental to the operation of a successful customer service and satisfaction program.

The three essential aspects of customer service which constitute the bedrock of Synaptic’s Dynamic Customer Interaction workshops are:

Face-to-Face Customer Service
Managing Customer Service
CRM and CEM: The Next Phase

 

 

 


e-mail: info@synaptic.co.th | tel: (+66) 02-662-4443 | fax: (+66) 02-258-7222
Hitso Synaptic Ltd.: 8 Sukhumvit 47, Klong Tan Nua, Wattana, Bangkok 10110 Thailand